Refund policy

Returns & Refund Policy

aegletoys.com is operated by Naveen International (Aegle Toys), 1st Floor, R31, 3/487B, 7th Main Rd, TNHB, Sithalapakkam, Chennai, Tamil Nadu 600126.

What we accept
We accept returns only if you receive:
- A wrong item (different from what you ordered), or
- A damaged item.
For these returns, no shipping charges are deducted.

Non-returnable items
For hygiene reasons, teethers and rattles cannot be returned or refunded.

How to raise a return or exchange
1. Raise your request within 1 day of delivery.
2. Contact us on WhatsApp (+91 81227 26514) or email (support@aegletoys.com).
3. An unboxing video is mandatory for all claims. Please record a video while opening your package.
4. Once your request is accepted, we will explain the return process to you by call, WhatsApp or email.

Refund timelines
Refunds are initiated after the product reaches our facility:
- Prepaid orders: within 48 hours, to your original payment method.
- Cash on Delivery orders: within 7 days, by UPI / bank transfer or as store credit, whichever you prefer.
Your bank may take a few additional days to show the amount.

Order cancellations
- Before dispatch: you can cancel free of charge and receive a full refund. Just message us on WhatsApp (+91 81227 26514) or email support@aegletoys.com as soon as possible.
- After dispatch: the order can no longer be cancelled. If you refuse a prepaid order at delivery, we will refund the amount once the package returns to us, minus the shipping charges.
- If we are unable to fulfil your order for any reason, we will cancel it and refund you in full.

We're here to help
Your happiness is what we work for. If something isn't right with your order, contact us within 1 day of delivery:
Phone / WhatsApp: +91 81227 26514
Email: support@aegletoys.com
Experience Centre: Mon–Fri 10:30am–9pm, Sat–Sun 10:30am–9:30pm